01

Privacy Policy

Card Warehouse Bunbury respects your privacy and is committed to protecting personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and disclose personal information when you interact with our offline poker venue and on-site restaurant in Bunbury, Western Australia.

  • This policy applies to personal information collected through our website, phone enquiries, and in-person interactions at our venue.
  • We operate an offline poker venue and on-site restaurant; we do not offer online poker, accounts, or financial services.
  • By using our website or services, you agree to the practices described in this policy.

This policy applies to all personal information collected by Card Warehouse Bunbury through its website, telephone, email, and in-person interactions at the venue. It covers visitors to our website, customers making poker or dining enquiries, and guests at our venue. It does not apply to third-party websites linked from our site. We do not knowingly collect information from individuals under 18 years of age; our venue is 21+.

Effective date: 16 September 2026

02

Information We Collect

Contact Information

When you make an enquiry or reservation, we may collect your name, phone number, email address, and any other details you provide.

  • This information is used to respond to your enquiry and manage your booking.
  • We do not collect financial information such as credit card numbers.
  • Phone enquiries may be recorded for quality and training purposes with your consent.

Usage Data

When you visit our website, we may automatically collect certain technical information such as IP address, browser type, device information, and pages visited.

  • This information is collected through cookies and similar technologies (see our Cookie Policy).
  • It is used to improve website functionality and understand visitor preferences.
  • We do not use this data to identify individual users without consent.

In-Person Information

When you visit our venue, we may collect information such as your name and contact details for age verification, guest lists, or incident reporting.

  • Age verification is required as our venue is 21+.
  • CCTV may be in operation for security purposes.
  • We do not collect biometric data.
03

How We Use Your Information

Primary Purposes

We use your personal information to provide and improve our offline poker and dining services, respond to enquiries, and manage reservations.

  1. To process poker table bookings and private poker enquiries.
  2. To manage restaurant reservations and dining experiences.
  3. To communicate with you about your booking or enquiry.
  4. To comply with legal obligations, such as age verification and record-keeping.

Marketing Communications

With your consent, we may send you promotional emails about upcoming poker nights, special events, or dining offers. You can opt out at any time by clicking the unsubscribe link or contacting us. We do not sell or rent your personal information to third parties. We do not use your information for online poker or gambling promotions.

05

Data Sharing and Disclosure

Service Providers

We may share personal information with trusted third-party service providers who assist us in operating our website, managing reservations, or sending communications.

  • Examples include website hosting, email services, and booking platforms.
  • These providers are contractually obligated to protect your information and use it only for the services we request.
  • We do not sell your personal information to any third party.

Legal Requirements

We may disclose personal information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Card Warehouse Bunbury, our guests, or others.

  • This includes responding to lawful requests from government authorities.
  • We will notify you of such disclosures where permitted by law.
06

Data Retention and Security

Retention Period

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

  • Enquiry and reservation data is typically kept for 12 months after the last interaction.
  • Legal records may be kept for up to 7 years as required by Australian law.
  • After the retention period, information is securely deleted or anonymized.

Security Measures

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

  • Data is stored on secure servers with access controls.
  • We use encryption for data in transit (HTTPS).
  • Staff are trained on privacy and confidentiality obligations.
  • Physical security measures are in place at our venue.
07

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date.

  • To make a request, contact us using the details below.
  • We will respond within 30 days as required by the APPs.
  • We may need to verify your identity before processing your request.

Opt-Out and Deletion

You can opt out of marketing communications at any time and request deletion of your personal information, subject to legal retention requirements.

  • Use the unsubscribe link in emails or contact us directly.
  • Deletion requests will be honored unless we are required to retain data by law.
  • You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.
08

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences.

  • Essential cookies are necessary for the website to function.
  • Analytics cookies help us understand how visitors use the site.
  • You can manage cookie preferences through your browser settings.
  • For detailed information, please see our Cookie Policy.
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Changes to This Policy and Contact

Policy Updates

We may update this privacy policy from time to time. The latest version will always be available on this page with the effective date indicated. Material changes will be communicated via a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy. Effective date: 16 September 2026.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

15 Bonnefoi Blvd, Bunbury WA 6230 Phone: +61 8 6147 5832 Email: [email protected]